"Contact your company's SendPro Online subscription holder to add postage" on the SendPro Mailstation

Print this support article
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)
Products affected: SendPro® Mailstation

Issue

The message "Contact your company's SendPro Online subscription holder to add postage" appears instead of a Refill button when you try to add postage to SendPro Mailstation at pitneybowes.com

Cause

Only the SendPro Online subscriber email can refill postage for SendPro Mailstation at pitneybowes.com.

Resolution

Contact your SendPro Online subscription holder or refill postage on your device.

Related topics:

If you need further assistance, please use the Contact Us options below.

UPDATED: March 26, 2021