"Contact your company's SendPro Online or PitneyShip subscription holder to add postage" on the SendPro Mailstation

If you see the message "Contact your company's SendPro Online or PitneyShip subscription holder to add postage" try adding postage directly on your device.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00), SendPro® Mailstation, SendPro® Mailstation LITE (HZ0L)

Issue

The message "Contact your company's SendPro Online or PitneyShip subscription holder to add postage" appears instead of a Refill button when you try to add postage to SendPro Mailstation at pitneybowes.com

Cause

Only the SendPro Online or PitneyShip subscriber email can refill postage for SendPro Mailstation at pitneybowes.com.

Resolution

Contact your SendPro Online or PitneyShip subscription holder or refill postage on your device.