Managing cases in Your Account

Your online portal allows you to view open support cases, add comments and attachments, monitor case activity, and close cases that have been resolved.

Manage your cases online

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select Your Account.
3. Click Help Center & Cases > Manage Your Cases.
4. The Manage Cases dashboard appears.
5. Select the desired case to open the details page.

Helpful Tips:

• Select Add Comment to request an update or send additional details for your case.
• Select the Close Case button to notify us you no longer need assistance.
• Select the Add and Attachment link to upload documents or attachments.