How to Check the Status of a Case
How to see the status for a case and interact with the individual working the case.
- Sign in to the Pitney Bowes Your Account online portal.
- Expand the Support & Cases dropdown from the top navigation bar and select Manage Your Cases.
- The Manage Cases dashboard will be displayed. The filter settings are defaulted to open cases for all accounts linked to the user's profile.
- 💡Tip: Use the filters dropdown menus to change the view or use the wildcard filter on the right side to search.
- Select the desired case to open the details page.
- Details for the selected case will be displayed.
- Use the Add Comment button to request an update or send additional details to the individual working the case.
- Use the Close Case button to notify us you no longer need assistance.
UPDATED: March 21, 2023