How to Check the Status of a Case

How to see the status for a case and interact with the individual working the case.
  1. Sign in to the Pitney Bowes Your Account online portal. 
  2. Expand the Support & Cases dropdown from the top navigation bar and select Manage Your Cases
  3. The Manage Cases dashboard will be displayed. The filter settings are defaulted to open cases for all accounts linked to the user's profile.
    • 💡Tip: Use the filters dropdown menus to change the view or use the wildcard filter on the right side to search. 
  4. Select the desired case to open the details page.
  5. Details for the selected case will be displayed.
Want an update on the progress of a case?
  • Use the Add Comment button to request an update or send additional details to the individual working the case.
Don't need this case any more?
  • Use the Close Case button to notify us you no longer need assistance.

UPDATED: March 21, 2023