How to Check the Status of a Case
How to see the status for a case and interact with the individual working the case.
- Sign in to the Pitney Bowes Your Account online portal.
- Select Manage All Cases from the Support & Cases menu at the top of the page.
- The Manage Cases dashboard will be displayed with the filter settings defaulted to open cases requested by the logged-in user for all accounts linked to the user's online profile.
- 💡Tip: Use the filters dropdown menus to change the view or use the wildcard filter on the right side to search.
- Select the desired case to open the details page.
- Details for the selected case will be displayed.
- Use the Add Comment button to request an update or send additional details to the individual working the case.
- Use the Close Case button to notify us you no longer need assistance.
UPDATED: May 19, 2022