How to check the status of a case
How to see the status for a case and interact with the individual working the case.
- Sign in to your account.
- Select Manage All Cases from the Support & Cases menu at the top of the page.
- The Manage Cases dashboard will be displayed with the filter settings defaulted to open cases requested by the logged in user for all accounts linked to the user's online profile.
- Use the filters drop down menus to change the view or use the wildcard filter on the right side to search.
- Select the desired case to open the details page.
- Details for the selected case will be displayed.
- Use the Add Comment button to request an update or send addition details to the individual working the case.
- Use the Close Case button to notify us you no longer need assistance.
UPDATED: August 14, 2021