Labels missing from USPS SCAN form in SendPro Online or PitneyShip

If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.
Products affected: SendPro® Online, PitneyShip™

Issue

Transactions are missing from the USPS SCAN form. The number of labels is smaller than expected.

Resolution

Labels created after 8:00 PM are not added to the current day's SCAN form. They are automatically added to the next day's SCAN form once it becomes available after midnight.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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