Labels missing from USPS SCAN form in SendPro Online, PitneyShip, PitneyShip Pro, and PitneyShip Enterprise
If labels are missing from the USPS SCAN form, it is because they were created after 8:00 PM. Labels created after 8:00 PM are added to the next day's SCAN form.
Products affected: SendPro® Online, PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise
Issue
Transactions are missing from the USPS SCAN form. The number of labels is smaller than expected.
Resolution
Labels created after 8:00 PM are not added to the current day's SCAN form. They are automatically added to the next day's SCAN form once it becomes available after midnight.
UPDATED: December 12, 2023