"Set Payment Method" message in PitneyShip or PitneyShip Pro

The message "Set Payment Method" means that the postage payment method has not been set up.

Products affected: PitneyShip™, PitneyShip™ Pro

Issue

When signing in to PitneyShip or PitneyShip Pro, the message "Set Payment Method" appears.

Cause

The postage payment method has not been set up.

Resolution

To add a credit card as your postage payment method, click Add payment method on the message. If you already closed the message, click Setup Postage Payment Method in the upper right.

If you need to add a Pitney Bowes Reserve Account or Purchase Power Account instead of a credit card, please contact us.

UPDATED: July 01, 2024