State/Province and ZIP/Postal Code blank on addresses imported into SendPro Online

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Products affected: SendPro® Online

Issue

When using addresses that were imported into SendPro Online, the State/Province and ZIP/Postal Code fields are blank.

Cause

There were leading spaces in the imported data, which caused the information to be imported incorrectly.

Resolution

Edit the CSV import file and remove the leading spaces from all fields, then reimport the file. Alternately, you can manually add the missing information in SendPro Online.

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UPDATED: May 10, 2021