Picking up a single package at the ParcelPoint Smart Lockers

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Products affected: ParcelPoint™ Smart Lockers

You can pick up a package from a locker reserved for you once you receive an email notifying you it is ready for pickup.

  1. Open the email containing your QR code or ID.
  2. Scan the QR code or tap the Enter Pickup Code and enter the code.
    home-client
    • If you choose to enter the pickup code, use the keyboard to enter the pickup code.
    • Tap Submit.

    If your kiosk is configured to take your picture, it displays the following screen.
    take-your-picture
    This screen appears for about 2 seconds. It takes your picture at the end of the 2 second period.

  1. Using your finger, sign for the package in the area provided.
    sign-for-pkg
  2. Tap Submit. The system opens the locker containing your package. It also displays the location of the locker.
    collect-pkg
    As soon as the system opens the locker door, it starts a 30 second count down.
  3. Go to the locker and collect your package.
  4. Close the locker door.
    • If you close the locker before the 30 second count down reaches 0, or if you tap Done at the kiosk, the message "Pickup Complete" appears on the kiosk screen.
    • The systems returns you to the Home screen about 2 seconds after "Pickup Complete" appears.

UPDATED: June 03, 2021