Picking up a single package at the ParcelPoint Smart Lockers

You can pick up a package once you receive an email that it is ready for pickup.
Products affected: ParcelPoint™ Smart Lockers

You can pick up a package from a locker reserved for you once you receive an email notifying you it is ready for pickup.

  1. Open the email containing your QR code or ID, and go to the locker kiosk.
  2. If you see this screen, tap Collect a Package. The screen you see depends on the local configuration of your lockers.
    welcom screen with collect a package button
  3. Scan the QR code or tap the Enter Pickup Code and enter the code. The screen you see depends on the local configuration of your lockers.
    collect a package screenParcelPoint Welcome to Package Pickup screen
    • If you choose to enter the pickup code, use the keyboard to enter the pickup code.
    • Tap Submit.
    If your kiosk is configured to take your picture, it displays a countdown screen.
    ParcelPoint Capture Image screen
    This screen appears for about 2 seconds. It takes your picture at the end of the 2 second period.
  4. Using your finger, sign for the package in the area provided.
    ParcelPoint Signature screen
  1. Tap Submit. The system opens the locker containing your package. It also displays the location of the locker.
    ParcelPoint Collect Package screen
    As soon as the system opens the locker door, it starts a 30 second count down.
  2. Go to the locker and collect your package.
  3. Close the locker door.
    • If you close the locker before the 30 second count down reaches 0, or if you tap Done at the kiosk, the message "Pickup Complete" appears on the kiosk screen.
    • The systems returns you to the Home screen about 2 seconds after "Pickup Complete" appears.

UPDATED: August 21, 2023