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Reopening a locker in ParcelPoint Smart Lockers

As a mailroom operator, you can reopen a locker when dropping off a package. The system allows you to reopen the locker as long as you do it within a certain time period after closing the locker.
Products affected: ParcelPoint™ Smart Lockers

As a mailroom operator, you can reopen a locker when dropping off a package. The system allows you to reopen the locker as long as you do it within a certain time period after closing the locker.

The mail room administrator sets the amount of time you have to reopen the locker after closing the door.

  1. Tap the Log in icon on the Home screen. Follow the prompts to scan your code or enter your login details.
    login icon
  2. Scan the shipping label barcode or enter the tracking ID of the package.
    Scan package barcode

    Enter tracking ID
  3. Place the package in the locker and close the door.
  4. To reopen the locker, tap Reopen Locker on the kiosk screen. The locker door opens.
  5. If the packages do not fit, tap Does not fit
  6. Select Done.
  7. Tap the Log in icon on the Home screen, then tap Log out.
    login icon

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: September 22, 2025