Picking up expired packages at the ParcelPoint Smart Lockers

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Products affected: ParcelPointâ„¢ Smart Lockers

The mailroom administrator or locker operator can remove all or some of the packages that a client has not retrieved after a certain amount of time. Removing expired packages provides additional locker space for new package drop-offs.

The mailroom administrator sets the amount of time a package can remain in a locker until it is considered an expired package.

Check to see which lockers have expired package. You can then remove packages from all of the expired lockers at once, or one locker at a time. You can also choose to ignore or skip the expired lockers.

View the lockers with expired packages

  1. Tap on the Settings icon on the Home screen.
    ParcelPoint Welcome to Package Pickup screen
  2. Enter your Username and Password.
    ParcelPoint Username and Password
  3. Tap Go to continue.
  4. The kiosk screen displays all the expired lockers.
    ParcelPoint Expired Packages screen

Open all expired lockers at once

  1. To remove all , tap Remove all. The system opens and displays all of the expired lockers and their locations.
    ParcelPoint Expired Packages screen
  2. As you remove the packages and close each locker, the kiosk screen updates to display the remaining open lockers.
  3. Once you've closed all lockers, the kiosk screen re-displays all of the lockers in the closed state.
    ParcelPoint Collect Packages screen
  4. If for any reason you need to reopen any locker, tap Reopen Locker under the locker number. If you are finished, tap Done.
  5. Once you tap Done, the lockers are available for new packages and the system prompts you to scan the shipping label barcode for a new package.
    ParcelPoint Scan the Barcode screen

Open expired lockers one at a time

  1. To remove the packages one locker at a time, tap Remove item under the first locker number. The system opens the locker.
  2. Remove the package and close the locker door. The kiosk displays the locker as closed.
    ParcelPoint Remove Packages screen
  3. If for any reason you need to reopen the locker, tap Reopen Locker. Refer to Reopening a locker. If you are finished, tap Done.
  4. The kiosk displays the remaining expired lockers.
    ParcelPoint Expired Packages screen
  5. The first locker is now available for new packages.
    • To continue removing packages from the remaining lockers one at a time, repeat steps 1 to 4 until you've removed all lockers. Then tap Done.
    • To remove all of the remaining lockers all at once, refer to Open expired lockers one at a time.
    • To ignore the remaining expired lockers, tap Skip.
  6. Once you've tapped Done or Skip, the lockers are available for new packages and the system prompts you to scan the shipping label barcode for a new package.
    ParcelPoint Scan the Barcode screen

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UPDATED: August 13, 2021