"Something went wrong" message when using Forgot Password option in SendPro Enterprise

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Products affected: SendPro® Enterprise

Issue

When using the Forgot Password option on the signin page, after entering the email address, the message "Something went wrong. Please contact the administrator and provide this id: ..." appears. The user is then redirected back to the back signin page.

Cause

A required field is missing in user setup.

Resolution

Ensure that all of the following required fields are filled in for the user:

  • User Name
  • Enable
  • Full Name
  • Role
  • Email
  • Phone
  • Location
  • Localization

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UPDATED: June 09, 2021