Logging into Create Shipping Labels on the SendPro C Lite, SendPro C, SendPro+ loops back to the login page

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

When signing into Create Shipping Labels or Trackable Labels the screen loops back to the login page. The device does not display any error message.

Resolution

Restart the device.

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

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UPDATED: September 22, 2021