"Something went wrong" when signing into Create Shipping Labels on SendPro C Series and SendPro CX Series
If you are seeing the message, "Something went wrong" when signing into shipping labels, contact Pitney Bowes technical support for assistance.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00), SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500
Issue
The message, "Something went wrong" appears when signing into the Create Shipping Labels app.
Resolution
A Pitney Bowes representative must resolve this issue. Please chat with us for further assistance.
UPDATED: October 13, 2026