Not receiving tracking email notifications from SendPro Online or PitneyShip

Issue

Tracking notification emails are not being received in SendPro Online or PitneyShip.

Resolution

• Solution 1: Enable email notifications
• Solution 2: Make sure that the sender's email address is saved
• Solution 3: Check your Junk or Spam folder
• Solution 4: Try a different email address
• Solution 5: Make sure that the address is not being blocked

Solution 1: Enable email notifications

Ensure that email notifications are enabled for senders or recipients (whichever one did not receive the notification). See Setting up email notifications.

Solution 2: Make sure that the correct email address is saved

Check the address in the address book and make sure that the correct email address is saved.

Solution 3: Check your Junk or Spam folder

Look in your email account's Junk or Spam folder to see if the notification message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider, as some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

If your company has email filtering, ask your IT department to whitelist no-reply@pb.com.

If you need further assistance, please contact us.