Not receiving tracking email notifications from SendPro Online

If you are not receiving tracking email notifications from SendPro Online, the feature may not be set up, or the emails may be being blocked.
Products affected: SendPro® Online

Issue

Tracking notification emails are not being received in SendPro Online.

Resolution

Solution 1: Enable email notifications

Ensure that email notifications are enabled for senders or recipients (whichever one did not receive the notification). See Setting up email notifications in SendPro Online.

Solution 2: Make sure that the sender's email address is saved

If the issue is only with the sender, make sure that the correct email address is saved in the sender address:

  1. From the SendPro Online Home screen or the Print menu, select a carrier.
  2. Select the sender address in the upper left.
  3. Select Edit sender address.
  4. If needed, enter or edit the sender's email address.
  5. Select Confirm Address.

Solution 3: Check your Junk or Spam folder

Look in your email account's Junk or Spam folder to see if the notification message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider, as some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

If your company has email filtering, ask your IT department to whitelist no-reply@pb.com.

UPDATED: August 17, 2021

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