Not receiving tracking email notifications from SendPro Online

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Products affected: SendPro® Online

Issue

Tracking notification emails are not being received in SendPro Online.

Resolution

Solution 1: Enable email notifications

Ensure that email notifications are enabled for senders or recipients (whichever one did not receive the notification). See Setting up email notifications in SendPro Online.

Solution 2: Make sure that the sender's email address is saved

If the issue is only with the sender, make sure that the correct email address is saved in the sender address:

  1. From the SendPro Online Home screen or the Print menu, select a carrier.
  2. Select the sender address in the upper left.
  3. Select Edit sender address.
  4. If needed, enter or edit the sender's email address.
  5. Select Confirm Address.

Solution 3: Check your Junk or Spam folder

Look in your email account's Junk or Spam folder to see if the notification message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider, as some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

If your company has email filtering, ask your IT department to whitelist no-reply@pb.com.

UPDATED: August 17, 2021