Not receiving tracking email notifications from SendPro Online or PitneyShip

If you are not receiving tracking email notifications from SendPro Online or PitneyShip, the feature may not be set up, or the emails may be being blocked.
Products affected: SendPro® Online, PitneyShip™

Issue

Tracking notification emails are not being received in SendPro Online or PitneyShip.

Resolution

Solution 1: Enable email notifications

Ensure that email notifications are enabled for senders or recipients (whichever one did not receive the notification). See Setting up email notifications.

Solution 2: Make sure that the correct email address is saved

Check the address in the address book and make sure that the correct email address is saved.

Solution 3: Check your Junk or Spam folder

Look in your email account's Junk or Spam folder to see if the notification message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider, as some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

If your company has email filtering, ask your IT department to whitelist no-reply@pb.com.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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