Reserving a locker for delivery in ParcelPoint Smart Lockers

You can reserve a locker ahead of time so that a locker is available for a specific package when it is dropped off.

Products affected: ParcelPoint™ Smart Lockers

You can reserve a locker ahead of time so that a locker is available for a specific package when it is dropped off.

  1. Select Lockers > Reserve Locker.
    SendPro 360 Reserve Locker menu option
  2. Select Deliver.
    reserve locker for delivery
  3. Enter the Package Details.
    reserve locker for delivery package details
    1. Scan the carrier barcode, enter the tracking number manually, or click + to generate a unique tracking number. All available package information is automatically filled in.
    2. Under Package Type, select Individual.
    3. In the Recipient field, start typing the name of the recipient.
      • The recipient must already be in the system's contact list.
      • Once you enter the first 3 letters of the recipient's name, the system displays all of the names and addresses beginning with those letters.
      • Select the recipient.
  4. Enter the Locker Details.
    reserve locker details 
    1. Select your location from the Location menu.
    2. If the recipient needs a wheelchair-accessible locker (15 - 48 inches from the floor), select Requires Accessible Locker.
    3. From the Locker Bank menu, select the locker bank. Only locker banks assigned to you are shown.
    4. From the Locker Size menu, select small, medium or large.
  5. Select Reserve. If the recipient already has a reserved locker, you are prompted to either add the new package to the existing locker or select a new locker.
    SendPro 360 Add to existing locker window

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: September 30, 2025