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"888888" message on scale in SendPro Online, PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If "888888" is displayed on your scale, there may be an issue with the connection.
Products affected: SendPro® Online, PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

The message "888888" is displayed on your scale.

Resolution

Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.

UPDATED: December 12, 2023