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"888888" message on scale in PitneyShip, PitneyShip Pro, or SendPro Online

If "888888" is displayed on your scale, there may be an issue with the connection.
Products affected: SendPro® Online, PitneyShip™, PitneyShip™ Pro

Issue

The message "888888" is displayed on your PitneyShip, PitneyShip Pro, or SendPro Online scale.

Resolution

Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.

If you need further assistance, please contact us.

UPDATED: December 14, 2022