"888888" message on SendPro Online or PitneyShip scale

If "888888" is displayed on your scale, there may be an issue with the connection.
Products affected: SendPro® Online, PitneyShip™


The message "888888" is displayed on your SendPro Online or PitneyShip scale.


Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

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