"888888" message on SendPro Online or PitneyShip scale

If "888888" is displayed on your scale, there may be an issue with the connection.
Products affected: SendPro® Online, PitneyShip™

Issue

The message "888888" is displayed on your SendPro Online or PitneyShip scale.

Resolution

Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)