"ErrE" message on scale in PitneyShip, PitneyShip Pro, or SendPro Online
The message "ErrE" is displayed on your scale.
The object on the scale has exceeded the scale's weight capacity.
Solution 1: The object is too heavy
The object placed on the scale has exceeded the scale's weight capacity. Weigh an object that is within the scale's weight capacity to verify that the scale weighs it correctly.
If the object on the scale is within the scale's weight capacity but "ErrE" is still displayed, try solution 2.
Solution 2: Ensure that the USB cable is connected directly to the computer
Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.
If you need further assistance, please contact us.
UPDATED: December 15, 2022