"ErrE" message on SendPro Online scale

Print this support article
Products affected: SendPro® Online

Issue

The message "ErrE" is displayed on your SendPro Online scale.

Cause

The object on the scale has exceeded the scale's weight capacity.

Resolution

Solution 1: The object is too heavy

The object placed on the scale has exceeded the scale's weight capacity. Weigh an object that is within the scale's weight capacity to verify that the scale weighs it correctly.

If the object on the scale is within the scale's weight capacity but "ErrE" is still displayed, try solution 2.

Solution 2: Ensure that the USB cable is connected directly to the computer

Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.

If you need further assistance, please use the Contact Us options below.

UPDATED: September 27, 2021