The screen on your SendPro Online scale is blank.
The scale has no power.
Solution 1: Ensure that the USB cable is connected directly to the computer
Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.
If the issue is not resolved, try solution 2.
Solution 2: Replace the battery
If you are using the optional 9-volt battery in the scale, replace the battery. This does not apply when using a USB connection.
If you need further assistance, please use the Contact Us options below.
UPDATED: September 27, 2021