SendPro Online scale screen is blank

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Products affected: SendPro® Online

Issue

The screen on your SendPro Online scale is blank.

Cause

The scale has no power.

Resolution

Solution 1: Ensure that the USB cable is connected directly to the computer

Ensure that the USB cable is connected directly from the scale to the computer. Do not use a USB hub between the USB scale and the computer. If the scale is already plugged directly into the computer, try a different USB port on the computer.

If the issue is not resolved, try solution 2.

Solution 2: Replace the battery

If you are using the optional 9-volt battery in the scale, replace the battery. This does not apply when using a USB connection.

If you need further assistance, please use the Contact Us options below.

UPDATED: September 27, 2021