Updating the SigWeb certificate for the signature pad for SendSuite Tracking, PitneyTrack Inbound or PitneyTrack Enterprise

If you are prompted to update the SigWeb certificate for the signature pad, select Yes.

Products affected: SendSuite® Tracking, PitneyTrack® Inbound, PitneyTrack® Enterprise

If you see a prompt stating that the SigWeb certificate is expiring (the date and days remaining may differ) on a workstation that has the signature pad connected and installed, update the certificate.

SigWeb certificate update message

  1. Select Yes at the prompt.
  2. Select OK at the confirmation message. The certificate will be updated.

UPDATED: July 17, 2025