Print at top of PB Shipping API - USPS label distorted when printed on a 1E56 label printer in SendPro Enterprise

If the print at the top of a PB Shipping API - USPS label is distorted (squished) when printed on a 1E56 label printer, the printer's firmware needs to be updated.
Products affected: SendPro® Enterprise

Issue

When printing a PB Shipping API - USPS label on a 1E56 label printer, the print at the top of the label is distorted (squished).

Cause

The printer's firmware needs to be updated.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please use the Contact Us options below.

UPDATED: November 17, 2021

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