Print at top of PB Shipping API - USPS label distorted when printed on a 1E56 label printer in SendPro Enterprise

Print this support article
Products affected: SendPro® Enterprise

Issue

When printing a PB Shipping API - USPS label on a 1E56 label printer, the print at the top of the label is distorted (squished).

Cause

The printer's firmware needs to be updated.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please use the Contact Us options below.

UPDATED: November 17, 2021