Print at top of PB Shipping API - USPS label distorted when printed on a 1E56 label printer in SendPro Enterprise

If the print at the top of a PB Shipping API - USPS label is distorted (squished) when printed on a 1E56 label printer, the printer's firmware needs to be updated.

Products affected: SendPro® Enterprise

Issue

When printing a PB Shipping API - USPS label on a 1E56 label printer, the print at the top of the label is distorted (squished).

Cause

The printer's firmware needs to be updated.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please chat with us for further assistance.

UPDATED: June 21, 2023