HubCapp Data Agent does not export data to client server in SendPro Enterprise

If HubCapp Data Agent does not export data to the client server, asp.net features need to be enabled in Windows.
Products affected: SendPro® Enterprise

Issue

When HubCapp Data Agent installed and configured, data is imported successfully from the client server, but is not exported back to the client server. The error in the diagnostic log may show a reference to asp.net features not being enabled.

Sample diagnostic log message:

"success":false,"error":{"message":"The remote server returned an error: (405) Method Not Allowed.","exception":"System.Net.WebException: The remote server returned an error: (405) Method Not Allowed.

Cause

Asp.net features are not enabled.

Resolution

  1. Open the Windows Control Panel.
  2. Select Programs and Features.
  3. On the left side, select Turn Windows features on or off.
  4. Enable all of the following options (click the plus sign next to each option to expand it):
    • Expand .NET Framework 3.5 (includes .NET 2.0 and 3.0)
      • Select Windows Communication Foundation HTTP Activation
      • Select Windows Communication Foundation Non-HTTP Activation
    • Expand .NET Framework 4.8 Advanced Services
      • Select ASP.NET 4.8
    • Expand Internet Information Services
      • Expand Web Management Tools
        • Select IIS Management Console
        • Select IIS Management Scripts and Tools
        • Select IIS Management Service
      • Expand World Wide Web Services
        • Expand Application Development Features
          • Select .NET Extensibility 3.5
          • Select .NET Extensibility 4.8
          • Select ASP
          • Select ASP.NET 3.5
          • Select ASP.NET 4.8
          • Select ISAPI Extensions
          • Select ISAPI Filters
  5. Select OK. Note: The changes may take time to complete.
  6. Once the changes are saved, check to see if the issues is resolved.

If you need further assistance, please contact us.

UPDATED: March 11, 2022

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