Error RL00 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Issue

The device displays error code RL00.

Cause

A rate file installation did not complete.

Resolution

You may be able to clear the error by restarting your device or by syncing transactions.

Solution 1: Restart your device

Follow these steps to clear the error by performing a safe restart.

1. Unplug the power cord. The screen turns off after 10 seconds.
2. Wait 30 seconds.
3. Plug the power cord directly back into a wall outlet. Check that the wall outlet works correctly.
4. Quickly tap and release the power button to turn the device back on.

Solution 2: Sync transactions

1. Tap Settings.
   
2. Scroll down to the Envelope Printer Settings section.
3. Tap Sync USPS Transaction Data or Sync Transaction Data. A series of messages appear on the screen, starting with "Preparing Transaction Data" followed by "Sending Transaction Data."

If you need further assistance, please contact us.