Error RL00 on the SendPro C, SendPro +, SendPro C Auto

Issue

The device displays error code RL00.

Cause

A rate file installation did not complete.

Resolution

You may be able to clear the error by restarting your meter or by syncing transactions.

Solution 1: Restart your device

Follow these steps to clear the error by performing a safe restart.

1. Unplug the power cord. The screen turns off after 10 seconds.
2. Wait 2 minutes.
3. Plug the power cord directly back into a wall outlet. Check that the wall outlet works correctly.
4. Quickly tap and release the power button to turn the device back on.

Solution 2: Sync transactions

1. Tap the Settings icon on the toolbar.
2. Scroll down to the Envelope Printer Settings section.
3. Tap Sync USPS Transaction Data or Sync Transaction Data. A series of messages appear on the screen, starting with "Preparing Transaction Data" followed by "Sending Transaction Data."

If you need further assistance, please use the Contact Us options below.