Error RL00 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto
The device displays error code RL00.
A rate file installation did not complete.
You may be able to clear the error by restarting your device or by syncing transactions.
Solution 1: Restart your device
Follow these steps to clear the error by performing a safe restart.
- Unplug the power cord. The screen turns off after 10 seconds.
- Wait 30 seconds.
- Plug the power cord directly back into a wall outlet. Check that the wall outlet works correctly.
- Quickly tap and release the power button to turn the device back on.
Solution 2: Sync transactions
- Tap Settings.
- Scroll down to the Envelope Printer Settings section.
- Tap Sync USPS Transaction Data or Sync Transaction Data. A series of messages appear on the screen, starting with "Preparing Transaction Data" followed by "Sending Transaction Data."
If you need further assistance, please contact us.
UPDATED: April 21, 2022