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"We can't let you in. It looks like your account has been cancelled." message in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or on the SendPro C series, SendPro MailCenter, SendPro P or Connect+ series

If you see the message “We can't let you in. It looks like your account has been cancelled.”, you will need to contact support.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise, SendPro® C Lite, SendPro® C, SendPro®+, SendPro C Auto (8H00, 9H00),  SendPro® CX,  SendPro® CX 500, SendPro® MailCenter, SendPro® P Series, Connect+® Series

Issue

The message "We can't let you in. It looks like your account has been cancelled." appears.

Cause

Your subscription has been cancelled.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please chat with us for further assistance.

UPDATED: November 03, 2026