Installing DeviceHub in PitneyShip Pro

DeviceHub is a program that connects your printers and scales to PitneyShip Pro. DeviceHub is required for printing stamp rolls and envelopes.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Prerequisites

• Prior to installing DeviceHub, it is recommended that you download and install the latest drivers for any printers that will be connecting through DeviceHub from the printer manufacturer’s website.
• For Windows, Microsoft .NET Framework 4.7.2 must be installed. For information, see: Microsoft .NET Framework 4.7.2.
• Microsoft Visual C++ Redistributable for Visual Studio 2015 will be installed as part of the DeviceHub installation.
• Note: DeviceHub does not support silent installation using .exe or .msi.

DeviceHub is supported on:

• Windows 10 or higher
• Mac OS 11 (Big Sur) or higher

Windows 10 or higher

1. Sign in to PitneyShip Pro.
2. Select Settings > My Devices.
3. Select Download DeviceHub Installer.
   
   Note: If the button is disabled, it means that your administrator has not given you access to download DeviceHub. Contact your administrator for assistance.
4. Select Windows.
   
5. Save the file.
6. Open the downloaded file.
7. Select Install.
   
8. Select Finish.
   
9. Go back to PitneyShip Pro and select Settings > My Devices again.
10. Select Activate DeviceHub.
11. When the activation is complete, close the browser tab to return to PitneyShip Pro.
12. You should now see the printers and scales that are connected to your computer. If you do not, click the Refresh button. If there are other shared DeviceHubs on your network, you may see them as well.

Mac OS 11 (Big Sur) or higher

1. Sign in to PitneyShip Pro.
2. Select Settings > My Devices.
3. Select Download DeviceHub Installer.
   
   Note: If the button is disabled, it means that your administrator has not given you access to download DeviceHub. Contact your administrator for assistance.
4. Select Mac.
   
5. Save the file.
6. Open the downloaded file.
7. Select Continue.
   
8. Select Install.
   
9. If prompted for your Mac password, enter it and select Install Software.
10. Wait while the software is installed.
11. When the installation is complete, select Close.
    
12. Go back to PitneyShip Pro and select Settings > My Devices again.
13. Select Activate DeviceHub.
14. When the activation is complete, close the browser tab to return to PitneyShip Pro.
15. You should now see the printers and scales that are connected to your computer. If you do not, click the Refresh button. If there are other shared DeviceHubs on your network, you may see them as well.
16. (Optional) Delete the installer file using Move to Trash.

Related topics

• Allowing users to download DeviceHub
• Renaming a DeviceHub
• Managing Printing in PitneyShip or PitneyShip Pro