Installing DeviceHub in PitneyShip Pro

DeviceHub is a program that connects your printers and scales to PitneyShip Pro. DeviceHub is required for printing stamp rolls and envelopes.

The features and options you see may vary depending upon your role. If you have any questions regarding your permissions, please contact your administrator.

Prior to installing DeviceHub, it is recommended that you download and install the latest drivers for any printers that will be connecting through DeviceHub from the printer manufacturer’s website.

DeviceHub is supported on:

• Windows 10 or higher
• Mac OS 11 (Big Sur) or higher

Windows 10 or higher

1. Select Settings > My Devices.
2. Select Download DeviceHub Installer. .
3. Select Windows.
   
4. Save the file.
5. Open the downloaded file.
6. Select Install.
   
7. Select Finish.
   
8. On the DeviceHub Activation screen, enter your PitneyShip Pro username and password and select Sign In.
   
9. When the activation is complete, select Close.
   
10. PitneyShip Pro will open in a new browser tab. Sign in to PitneyShip Pro.
11. Select Settings > My Devices. Your organization's DeviceHubs are displayed.

Mac OS 11 (Big Sur) or higher

1. Select Settings > My Devices.
2. Select Download DeviceHub Installer.
3. Select Mac.
   
4. Save the file.
5. Open the downloaded file.
6. Select Continue.
   
7. Select Install.
   
8. If prompted for your Mac password, enter it and select Install Software.
9. Wait while the software is installed.
10. If you see a prompt about python3, select Install.
11. When the installation is complete, select Close.
    
12. You will be prompted to sign in. Sign in using your PitneyShip Pro username (email) and password.
    
13. When the activation is complete, select Close.
    
14. (Optional) Delete the installer file using Move to Trash.
15. Sign in to PitneyShip Pro.
16. Select Settings > My Devices. Your organization's DeviceHubs are displayed.