Requesting a USPS shipping label refund in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

You can request a USPS label refund for an unused shipping label up to 30 days from the date on which you printed it.

• Refund guidelines
• Regular shipping labels (not First-Class Large Envelopes)
• USPS First-Class Large Envelopes
• Batch/multiple shipments
• Checking label refund status

Refund guidelines

• The label must not have been used.
• This is for USPS only.
• It must be less than 30 days from the date on which you created the label. If an international package was returned by USPS due to COVID-19 restriction, you can request a refund through PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel within 45 days of the label creation date.
• When you request a refund for USPS shipping labels, the postage amount is credited to your postage balance.
• The refund process can take up to 30 days because USPS waits see if the label is used before crediting your account.
• You can track label refunds from the History page
• If you wish to be notified by email when a label refund is approved, that must be enabled under Settings > Email Notifications > Email Confirmation for Postage Refund. If the refund is denied, an email is not sent.
• If a USPS Priority Express shipment is not delivered within the guaranteed time frame offered by the USPS, a claim must be filed directly with the USPS. See the Priority Mail Express section on the USPS domestic refunds page to request a refund.
• If you accidentally request a refund for the wrong USPS label, that label is still usable. The refund will be denied once USPS accepts the parcel. There is no need to cancel the refund request.

Regular shipping labels (not First-Class Large Envelopes)

1. Go to the Request a Refund page:
   • If you’re using ShipAccel, select Shipping > Request a Refund.
   • If you’re using PitneyShip, PitneyShip Pro or PitneyShip Enterprise, select Shipping & Mailing > Request a Refund.
2. Select the arrow next to the label you wish to refund to expand it.
   
3. Select the Request Refund button. The Request Refund button only appears for unused labels that have not been scanned by USPS.
   
4. Select the box to agree to the conditions.
5. Select Continue.

USPS First-Class Large Envelopes

For USPS First-Class Large Envelopes, the process is different.

1. Go to the Request a Refund page:
   • If you’re using ShipAccel, select Shipping > Request a Refund.
   • If you’re using PitneyShip, PitneyShip Pro or PitneyShip Enterprise, select Shipping & Mailing > Request a Refund.
2. Select the arrow next to the transaction you wish to refund to expand it.
3. Select the boxes next to the labels you wish to refund. You can select labels from more than one transaction to be refunded at the same time.
4. Once all of the First-Class Envelope labels for which you need to request a refund are selected, select the Print Refund Form button.
   
5. Confirm the labels to be refunded and select Print Form. To remove labels from this refund request, uncheck the boxes on this screen.
6. The PDF form opens. Your information and the selected labels will already be filled in. Do not write any other labels or stamps on the form. (If you need to refund additional labels, follow the steps above to create another form.) Print and sign the form.
7. Mail the form and the spoiled postage to the address provided.
   Important: The original spoiled or misprinted label must be mailed in along with the form. If it is not included, the USPS will reject the request.

Batch/multiple shipments

1. Go to the Request a Refund page:
   • If you’re using ShipAccel, select Shipping > Request a Refund.
   • If you’re using PitneyShip, PitneyShip Pro or PitneyShip Enterprise, select Shipping & Mailing > Request a Refund.
2. Select the Batch Shipments tab.
3. Select the arrow next to the batch that contains the label(s) you wish to refund.
4. Check the boxes next to the labels you wish to refund.
5. Select the Request Refund button.
6. Select the box to agree to the conditions.
7. Select Continue.

Checking label refund status

1. Go to the History page:
   • If you’re using ShipAccel, select Shipping > Shipping & Postage History.
   • If you’re using PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, select Shipping & Mailing > Shipping & Postage History.
2. Select the Shipping Label Refunds tab.
3. If needed, change the date filter or search to locate the desired refund request.
4. View the details in the Status column.
   • For USPS labels, the status is Refund Requested until the request is approved.
   • When approved, the status changes to Refund Approved.
   • If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund.
5. (Optional) To view more details of a particular item, select the arrow on the left side to open it.

Related topics

• Voiding a FedEx or UPS Label in PitneyShip Pro or PitneyShip Enterprise
• Voiding a FedEx or UPS Label in PitneyShip
• Voiding a FedEx or UPS Label in ShipAccel
• Request Refund button missing from label history