Checking label refund status in PitneyShip Pro
You can check on the status of your shipping label refund requests in PitneyShip Pro.
Products affected: PitneyShip™ Pro
You can check on the status of your shipping label refund requests in PitneyShip Pro.
- From the Shipping & Mailing menu, select Shipping & Postage History.
- Select the USPS Refunds tab.
- If needed, change the date filter or search to locate the desired refund request.
- View the details in the Status column.
- For USPS labels, the status is Refund Requested until the request is approved.
- When approved, the status changes to Refund Approved.
- If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund.
- (Optional) To view more details of a particular item, select the arrow on the left side to open it.
UPDATED: May 15, 2023