Checking label refund status in PitneyShip Pro

You can check on the status of your shipping label refund requests in PitneyShip Pro.
Products affected: PitneyShip™ Pro

You can check on the status of your shipping label refund requests in PitneyShip Pro.

  1. From the Shipping & Mailing menu, select Shipping & Postage History.
  2. If needed, change the date filter or search to locate the desired refund request.
  3. View the details in the Status column.
    • For USPS labels, the status is Refund Requested until the request is approved.
    • When approved, the status changes to Refund Approved.
    • If the refund is denied, the status changes to Refund Denied. This means that the USPS has determined that the label was used and therefore will not provide a refund.

UPDATED: February 25, 2022

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