Creating an ERR shipping label in PitneyShip Pro

You can create and print an ERR shipping label for a package.
Products affected: PitneyShip™ Pro

You can create and print an ERR shipping label for a package or envelope.

The features and options you see may vary depending upon your role. If you have any questions regarding your permissions, please contact your administrator.

Watch this video or follow the steps below to learn how to create an ERR shipping label.

Create the label

  1. From the Home screen, select the Certified Mail tab.
  2. Select Electronic Return Receipt. You can also select Create an ERR from the Shipping & Mailing menu.
  3. To print an ERR label, select Create New ERR. To create an ERR ship request, select Create an ERR Ship Request.
  4. If you need to change the sender (from) address, select the From address in the upper left and select one of the following options:
    • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
    • To enter a new sender address, select Add new sender address, enter the address, and select Done.
    • To select a different sender address from your address book, select View all senders and select the desired address.
  5. Enter the recipient address, or select the address book icon to select an address from the address book.
  6. To email the tracking number when you print the label, select the Email the tracking number box and enter the email address.
  7. Select the class, First-Class Mail or Priority Mail. For First-Class Mail, select Letter, Flat, or Package.
    psp-err-sending-options
  8. For Package, select the package type from the My Packaging and Type menus. Available options vary based on the previous selection.
  9. Enter the package dimensions and weight if required for the package type.
  10. (Optional) If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    Search the Cost Account menu
  11. (Optional) Enter Shipper Reference and Shipping Notes if needed. Shipping Notes can contain any notes about the shipment up to 256 characters. For additional reference fields, select More accounting and reference options (optional). Note that Reference 2, 3, and 4 are for FedEx only.

Print the label

The printing options vary depending on the class and package type.

Priority Mail or First-Class Package

  1. Select Print Shipping Label.
  2. Select the printer and print size.
  3. (Optional) To print a test label, select Print Sample.
  4. Select Print.

First-Class Mail Letter or Flat

The way you print the label depends upon how you want to print the barcode.

To print a coversheet with a barcode:

Note: Coversheet with Barcode is not available when Irregular Shaped Envelope is selected.

  1. Select Coversheet with Barcode.
  2. Select the size.
  3. Select Print Coversheet and Stamp.
  4. Select the printer and print size.
  5. Select Advanced Printer Settings and select the appropriate options for your printer.
  6. (Optional) To print a test label, select Print Sample.
  7. Select Print.

To print on a pre-printed barcode label:

  1. Select Pre-printed Barcode Label.
  2. Scan or enter the barcode from the pre-printed label.
  3. Select whether you wish to print a Postage Stamp or a Shipping Label.
  4. Select Process and print postage.
  5. Select Envelope, Stamp sheet, or Print Stamps: Roll.
  6. Select the printer and print size.
  7. Select Print.

To print a barcode label on a certified barcode label printer:

  1. Select Print Barcode Label.
  2. Select whether you wish to print a Postage Stamp or a Shipping Label.
  3. Select Print Barcode Label and Stamp.
  4. In the Barcode section, select the barcode label printer.
  5. Select Save. The Stamp section opens next so that you can select the printer for the stamp.
  6. Select Envelope, Stamp sheet, or Print Stamps: Roll.
  7. Select the printer and print size.
  8. Select Print.

Ship request

If creating an ERR ship request:

  1. Select Print ERR Ship Request.
  2. Select the printer and print size.
  3. Select Print.

UPDATED: August 29, 2022

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