Creating an ERR shipping label in PitneyShip Pro

You can create and print an ERR shipping label for a package.
Products affected: PitneyShip™ Pro

You can create and print an ERR shipping label for a package or envelope.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Watch this video or follow the steps below to learn how to create an ERR shipping label.

Create the label

  1. From the Home screen, select the Certified Mail tab.
  2. Select Electronic Return Receipt. You can also select Create an ERR from the Shipping & Mailing menu.
  3. To print an ERR label, select Create New ERR. To create an ERR ship request, select Create an ERR Ship Request.
  4. If you need to change the sender (from) address, select the From address in the upper left and select one of the following options:
    • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
    • To enter a new sender address, select Add new sender address, enter the address, and select Done.
    • To select a different sender address from your address book, select View all senders and select the desired address.
  5. Enter the recipient address, or select the address book icon to select an address from the address book.
  6. To send tracking and delivery emails to the sender or recipient, select the desired boxes under Email the tracking number and Email when the shipment is delivered. To send tracking and delivery emails to addresses other then the sender or recipient, enter the email addresses in the Additional Emails boxes.
  7. Select the class, First-Class Mail or Priority Mail. For First-Class Mail, select Letter, Flat, or Package. For Priority Mail, select Package or Cubic Soft Pack.
    sm-err-sending-options
  8. For Package, select the package type from the My Packaging and Type menus. Available options vary based on the previous selection.
  9. Enter the package dimensions and weight if required for the package type.
  10. If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    Search the Cost Account menu
  11. (Optional) Enter References and Notes as needed. Select More Reference Options to access all of the fields.
    More Reference Options
    • Memo/Reference: The contents of this field will print on the shipping label and be included in the tracking notification email. It is limited to 30-40 characters depending on the carrier. It will appear in your history. For UPS and FedEx, this field is also sent to the carrier and will appear on your carrier invoice.
    • Reference Two: For FedEx, this field is called Department and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
    • Reference Three:  For FedEx, this field is called Invoice and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
    • Reference Four: For FedEx, this field is called PO# and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
    • Shipper Ref: This field may be used for anything up to 40 characters. It will appear in your history.
    • Transportation Ref: This field may be used for anything up to 40 characters. It will appear in your history.
    • Shipping Notes: This field can contain any notes about the shipment up to 500 characters (255 for FedEx) and will be included in the tracking notification email. It will appear in your history.

Print the label

The printing options vary depending on the class and package type.

Priority Mail or First-Class Package

  1. Select Print Shipping Label.
  2. Select the printer and print size.
  3. (Optional) To print a test label, select Print Sample.
  4. Select Print.

First-Class Mail Letter or Flat

The way you print the label depends upon how you want to print the barcode.

To print a coversheet with a barcode:

Note: Coversheet with Barcode is not available when Irregular Shaped Envelope is selected.

  1. Select Coversheet with Barcode.
  2. Select the size.
  3. Select Print Coversheet and Stamp.
  4. Select the printer and print size.
  5. Select Advanced Printer Settings and select the appropriate options for your printer.
  6. (Optional) To print a test label, select Print Sample.
  7. Select Print.

To print on a pre-printed barcode label:

Note: Pre-printed Barcode Label is not an option when printing multiple shipping labels at once.

  1. Select Pre-printed Barcode Label.
  2. Scan or enter the barcode from the pre-printed label.
  3. Select whether you wish to print a Postage Stamp or a Shipping Label.
  4. Select Process and print postage.
  5. If Postage Stamp was selected, select Envelope, Stamp sheet, or Print Stamps: Roll.
  6. Select the printer and print size.
  7. Select Print.

To print a barcode label on a certified barcode label printer:

  1. Select Print Barcode Label.
  2. Select whether you wish to print a Postage Stamp or a Shipping Label.
  3. Select Print Barcode Label and Stamp.
  4. In the Barcode section, select the barcode label printer.
  5. Select Save. The Stamp section opens next so that you can select the printer for the stamp.
  6. If Postage Stamp was selected, select Envelope, Stamp sheet, or Print Stamps: Roll.
  7. Select the printer and print size.
  8. Select Print.

Ship request

If creating an ERR ship request:

  1. Select Print ERR Ship Request.
  2. Select the printer and print size.
  3. Select Print.

UPDATED: January 23, 2023