Setting Microsoft Edge to run in Internet Explorer mode for SendSuite Live

Microsoft is retiring Internet Explorer on June 15, 2022. You may be able to continue using the Internet Explorer Configuration Utilities by setting Microsoft Edge to run in "Internet Explorer mode".
Products affected: SendSuite® Live

Microsoft is retiring Internet Explorer on June 15, 2022. (See Microsoft's website for details.) You may be able to continue using the Internet Explorer Configuration Utilities by setting Microsoft Edge to run in "Internet Explorer mode". Please carefully check the prerequisites below before implementing this procedure.

Prerequisites for this procedure

Operating System

This procedure only applies to Windows 10 workstations and server-workstations. Microsoft no longer supports Windows 7, so it is not affected by the Internet Explorer retirement. Windows 11 is not supported for SendSuite Live.

Peripherals

Only the following peripherals are supported by this solution. If you use peripherals other than these with SendSuite Live, please contact us for additional information.

Scales

Label Printers

  • JP85
  • JP94
  • JP67
  • JR76
  • JR64
  • JZ20
  • JZ30
  • 1E23
  • 1E26

Generation of SendSuite Live project

  • If you have a generation 1 project, this is the only available solution (apart from upgrading your project to generation 3).
  • If you have a generation 2 or 3 project and do not have a postage meter, you may use this solution.
  • If you have a generation 2 or 3 project and a connected postage meter, this solution will not work. See DeviceHub and Shim Proxy for SendSuite Live for an alternate solution.

Other

If any of the following conditions apply to your situation, please contact us:

  • Your SendSuite Live workstation has a postage meter attached.
  • Your SendSuite Live is hosted by Pitney Bowes hosting services.
  • You are setting up a brand new or re-imaged workstation.

By default, this process creates an exception for 30 days. To make the changes permanent, contact your IT department and refer to: https://docs.microsoft.com/en-us/deployedge/edge-ie-mode-policies

  1. Open Microsoft Edge.
  2. Click the three dots menu in the upper right.
    Microsoft Edge 3 dots menu
  3. Select Settings.
  4. Select the three lines menu in the upper left and select Default browser.
    Microsoft Edge 3 lines menu - Default browser
  5. Next to Allow sites to be reloaded in Internet Explorer mode, select Default and change it to Allow.
    Microsoft Edge "Allow sites to be reloaded in Internet Explorer mode" setting
  6. Changing this setting requires the browser to be restarted. Select Restart.
    Microsoft Edge Restart button in settings
  7. Next to Internet Explorer mode pages, select Add.
    Microsoft Edge Add button for "Internet Explorer mode pages"
  8. Enter your SendSuite Live URL and select Add. Repeat for each of your SendSuite Live URLs.
    • Example (Server Name): https://{sendsuiteliveservername}/sendsuite%20live/projects/login.aspx
    • Example (FQDN): https://PBSERVER.domain.net/sendsuite%20live/projects/login.aspx
    • Example (IP): https://198.0.10.58/sendsuite%20live/projects/login.aspx
      Add "Internet Explorer mode" pages
  9. In a new browser tab, navigate to a SendSuite Live project (shipping screen).
  10. You should see an Internet Explorer icon next the address bar. If you do not see this, restart the browser and try again.
    Microsoft Edge in Internet Explorer mode icon
  11. Verify that your SendSuite Live project works properly.

If you need further assistance, please contact us.

UPDATED: June 09, 2022

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