Returning equipment after canceling a contract

For steps to return a replacement meter due to faulty or upgraded equipment: See Return a Replacement Meter.

To comply with USPS® regulations and maintain your security, you must follow specific steps when returning equipment to Pitney Bowes.

1. Initiate Cancellation Request
2. Withdraw Unused Postage Funds
3. Return the meter

Initiate Cancellation Request

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select Account Support>Request Termination of Contract and then your contract type.
3. Complete the form and select Submit.
4. After the cancellation request is submitted, a representative will be assigned to your case and will assist with completing your request

 Withdraw Unused Postage Funds

Important: Funds withdrawn from a meter are returned to the original funding source. If the original funding source was a USPS prepaid account, review USPS prepaid withdrawals before continuing.

Instructions for withdrawing unused postage

Select your model from the meter list below for instructions on withdrawing unused postage.

• Removing funds from the mailstation series
• Withdrawing funds from your DM100i-DM225
• Removing your funds from the DM300C-DM475
• Returning your SendPro C Lite, SendPro C, SendPro+
• Removing funds from Connect+ series and SendPro P

Note: You can pack and ship non-functioning equipment back to Pitney Bowes as-is using your return kit. Funds from the inoperable meter will be withdrawn at our facility and credited to the account.

 Return the meter

After a cancellation request is finalized, a return kit will be provided with a shipping label and instructions to return your meter to Pitney Bowes.

Note: If a Pitney Bowes technician is required to return a machine, this will be advised by the Pitney Bowes representative upon the successful completion of a cancellation request.

If you need further assistance, please chat with us.

Related topics: 

• What happens to unused postage when you return a meter