Troubleshoot Accessing a Copy Invoice or Statement

Troubleshoot reasons why you may not be able to find an invoice or statement online.

Statement or Invoice is older than 18 months

Statements greater than 18 months are not available through the online portal. 
Use the chat icon below to connect with a representative and request a copy.

List filters may be turned on

The current filter settings or date range may exclude invoices or statements from the list view. 
Confirm the filter settings and date range are set so they will include the invoice or statement in the results.

The account is not linked to the online profile

Invoices and statements will not be available online if the account has not been added to your profile. 
  1. Confirm the account is linked by selecting the account type from the left navigation bar.
    • ​​​​​If you hold more than one account for any account type, use the Account menu to view other accounts.
  2. If you don't see the account, add it to your online profile using Manage Accounts.

UPDATED: February 21, 2024