Troubleshoot Accessing a Copy Invoice or Statement

Troubleshoot reasons why you may not be able to find an invoice or statement online.

Statement / Invoice is Greater than 18 Months

Statements greater than 18 months are not available through the online portal. 

Resolution: 
Use the chat icon below to connect with a representative and request a copy.
 

List Filters may be Turned On

The current filters settings or date range may be excluding invoices or statements from the list view. 
 
Resolution:
Confirm the filters settings and date range are set so they will include the invoice or statement in the results.
 

The Account is not Linked to the Online Profile

Invoices and statements will not be available online if the account has not been added to the your profile. 

Resolution:
  1. Confirm the account is linked by selecting the account type from the left navigation bar.
    • ​​​​​Tip.jpg Tip: If you hold more than one account for any account type, use the Account dropdown to view other accounts.
  2. If you don't see the account, add it to your online profile using Manage Accounts.

UPDATED: August 25, 2022