Troubleshoot accessing a copy invoice or statement

Statement or invoice is older than 18 months

• Statements greater than 18 months are not available through the online portal.
• Resolution: Use the chat icon below to connect with a representative and request a copy.

List filters may be turned on

• The current filter settings or date range may exclude invoices or statements from the list view.
• Resolution: Confirm the filter settings and date range are set so they will include the invoice or statement in the results.

The account is not linked to the online profile

• Invoices and statements will not be available online if the account has not been added to your profile.
• Resolution:
  • Confirm the account is linked by selecting the account type from the left navigation bar.
  • ​​​​​If you hold more than one account for any account type, use the Account menu to view other accounts.
  • If you don't see the account, add it to your online profile using Manage Accounts.