"Unable to connect to PitneyShip Cube" message when trying to connect PitneyShip Cube to the PitneyShip mobile app

Learn how to resolve the error "Unable to connect to PitneyShip Cube" when trying to connect your PitneyShip Cube to the PitneyShip Mobile app.
Products Affected: PitneyShip™ Cube, PitneyShip™ mobile app

Issue

The PitneyShip mobile app is unable to connect to your PitneyShip Cube.

Resolution

Try these solutions in order:

Solution 1: Verify the printer is on

Make sure that your printer is turned on. The LED on the front of the PitneyShip Cube will be solid white.

Solution 2: Verify that your phone and printer are connected to the same Wi-Fi network

  1. Verify that your phone is connected to Wi-Fi. Note the name of the Wi-Fi network.
  2. Short press the Wi-Fi button located on the back of the PitneyShip Cube. This will print out the PitneyShip Cube network settings.
  3. Locate the ESSID and verify that it matches your phone's network.

Solution 3: Reconnect your PitneyShip Cube to your Wi-Fi network

  1. Long press the Wi-Fi button located on the back of the PitneyShip Cube to enter pairing mode. When the LED flashes white, it is in pairing mode.
    WiFi button on the PitneyShip Cube

From the PitneyShip Mobile app:

  1. Tap Try Again on the "Unable to connect to PitneyShip Cube" error message.
  2. Tap Join on the "PitneyShip™" Wants to Join Wi-Fi Network "PitneyShip Cube"? dialogue pop-up.
    PitneyShip would like to join the PitneyShip Cube network pop up window
  3. Select your Wi-Fi network from the list of available networks.
  4. Enter your Wi-Fi network password.
  5. Tap Connect.

 

UPDATED: October 11, 2023