Confirming where a payment was applied

Learn how to confirm if an ACH, wire, credit card or check payment was applied and how to proceed if a correction is needed.
Please confirm the following 2 items, before investigating where a payment was applied.  If these 2 items cannot be confirmed then Pitney Bowes has not yet received the payment:
  • Item 1: Confirm the funds have been debited / cleared from your bank account or credit card.
  • Item 2: Confirm enough time has passed to allow for the payment to post.
    • Check - Standard Mail:  10 Business Days for processing
    • Check - Express Mail: 3 Business Days for processing
    • ACH / Wire: 3 Business Days for processing

Confirming Where a Payment Was Applied

  1. Go to the signin page.
  2. If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard. 
    • Your Account for billing, account management, leases and rentals 
    • Shipping 360 for the shipping and mailing cloud-based platform 
  3. Expand the Billing menu and select Payment History. 
  4.  For Prepaid accounts select Account Activity from the left navigation bar. 
  5. Review all recent payments to confirm if the payment was applied.  
  6. If you are unable to confirm where the payment was applied or if the payment was posted to the wrong account or invoice, you will need to Create a Case.
To help expedite your Case request, please include the following details in the case: 
  • Account number(s)
  • Payment method
  • Payment amount
  • Date the payment was made 
  • Date the payment cleared / debited
  • Address or bank details where the payment was sent 
  • Check number (if applicable)
  • Trace number (if applicable)
Once the request is successfully submitted, we will send an email confirmation which will include your case number.

UPDATED: September 27, 2023