Confirming where a payment was applied

Before you begin

Please confirm the following 2 items, before investigating where a payment was applied.  If these 2 items cannot be confirmed then Pitney Bowes has not received the payment:

• Item 1: Confirm the funds have been debited from your bank account or credit card.
• Item 2: Confirm enough time has passed to allow for the payment to post.
  • Standard mail check:  10 Business Days for processing
  • Express mail check: 3 Business Days for processing
  • ACH / Wire: 3 Business Days for processing

Confirm where a payment was applied

1. Go to your payment history.
2. If prompted, select the Your Account business portal, otherwise, you will be directed to your Your Account dashboard.
   •  For Prepaid accounts select Account Activity from the left navigation bar.

 

If you are unable to verify whether a payment has been applied or if it was posted to the wrong account or invoice Create a Case. Please include the following details in your case. 

• Payment method
• Payment amount
• Date the payment was made 
• Date the payment was debited
• Address or bank details where the payment was sent 
• Check number (if applicable)
• Trace number (if applicable)