"errUniversal process failed: PB CRM Monitor Check" message in PlanetPress or PlanetPress Connect
The message "errUniversal process failed: PB CRM Monitor Check" means that the ConnectRight Mailer Hot Folder application is not running.
Products affected: PlanetPress® 7, PlanetPress® Connect
Issue
The message "errUniversal process failed: PB CRM Monitor Check" appears when starting a job in PlanetPress or PlanetPress Connect.
Cause
The ConnectRight Mailer Hot Folder application is not running.
Resolution
- In Windows Explorer, go to C:\Program Files\Pitney Bowes\ConnectRight Mailer\.
- Double-click on crmhfmon.exe to start it.
- Re-run the job.
UPDATED: July 18, 2023