Reserving a locker for a return using the Locker Management Module

You can reserve a locker for a package return using the Locker Management Module.
Products affected: ParcelPoint™ Smart Lockers

As mailroom administrator or locker operator, you can reserve a locker for a package return. One Time PIN must be enabled in the kiosk settings.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

  1. Select Lockers > Reserve Locker.
    Locker Management Module Reserve Locker menu option
  2. Select Return.
    Reserve locker screen return tab
  3. Enter the Tracking ID.
  4. Enter the Drop Off information for the person who is returning the item.
    1. Select the Package Type, either Personal or Department.
    2. Select the Recipient or Department.
      • If the Package Type is Personal, enter the Recipient.
        • The recipient must already be in the system's contact list.
        • Once you enter the first 3 letters of the recipient's name, the system displays all of the names and addresses beginning with those letters.
        • Select the recipient.
      • If the Package Type is Department, select a Department from the list.
  5. Enter the Pick Up information for the person who is receiving the item.
    1. Select the Package Type, either Personal or Department.
    2. Select the Recipient or Department.
      • If the Package Type is Personal, enter the Recipient.
        • The recipient must already be in the system's contact list.
        • Once you enter the first 3 letters of the recipient's name, the system displays all of the names and addresses beginning with those letters.
        • Select the recipient.
      • If the Package Type is Department, select a Department from the list.
  6. From the Location menu, select the location.
  7. From the Locker Bank menu, select the locker bank. Only locker banks assigned to you are shown.
  8. If the recipient needs a wheelchair-accessible locker (15" to 48" from the floor), select Requires Accessible Locker.
  9. From the Locker Size menu, select small, medium or large.
  10. Select Reserve.

Drop Off recipients will receive an email notifying them to bring their item to the locker bank.

Related topics

UPDATED: September 23, 2022

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