Resetting your PitneyShip Cube

Learn how to factory reset your PitneyShip Cube.
Products Affected: PitneyShip™ Cube

 If you are unable to establish a connection or print a shipping label, you can perform a factory reset.

Watch this video or follow the steps below to learn how to reset your PitneyShip Cube.

  1. If your PitneyShip Cube is connected via USB cable, unplug the USB cable from your computer.
  2. Insert a straightened paper clip into the pinhole reset on the back of the device. Continue pressing the paperclip into the pinhole until the unit begins a self-test. The device will feed and cut some paper during this test.
    Factory reset button
  3. Once the LED starts slowly blinking white, reconnect the USB cable (desktop users only).

The factory reset is complete, and you can continue to use your PitneyShip Cube.



UPDATED: July 18, 2023