Repair or Replace Damaged, Lost or Stolen Equipment
Learn how to submit a request to start the repair/replacement process if equipment has been damaged, lost or stolen.
- Sign in to the Pitney Bowes Your Account online portal.
- Expand the Support & Cases dropdown from the navigation bar and select Create a New Case.
- Select Account Support>>ValueMAX>>Lease
- Choose How do I File a ValueMAX Claim.
- Include the following in the case:
- Direct Phone Number
- Contract Number
- Meter Serial Number
- Address where equipment is located (Note: If you have temporarily relocated, include this address as well)
- Select Submit.
UPDATED: October 11, 2022