Submitting a ValueMAX claim for damaged, lost or stolen equipment

Sign in to Your Account to submit a ValueMAX claim for damaged, lost or stolen equipment.

1. Sign in to the Pitney Bowes Your Account online portal.
2. Select Help Center & Cases and click Help Center.
3. Select ValueMax from the Contracts & Agreements section.
4. Select How do I file a ValueMAX claim?.
5. Complete the case form and include the following information in the case details section:
   • Include the following information when submitting your case:  
     • Direct Phone Number
     • Contract Number
     • Meter Serial Number
     • Address where equipment is located. If you have temporarily relocated, include this address also.
6. Click Submit.

A case number will appear after your case is submitted. A representative will be assigned to your case and will assist with completing your request.