"1000505 Country Code must be 2 letters" message when printing stamps in SendPro Enterprise

This error message may indicate possible data corruption in the web browser.
Products affected: SendPro® Enterprise


When trying to print stamps in the Stamp App, the message "Package 1 has failed validation. Error message from PB Shipping API: 1000505Country Code must be 2 letters." appears.


There may be data corruption in the web browser.


  1. In the Stamps app, select Help > Clear Local Storage.
  2. Sign out of SendPro Enterprise and close your browser.
  3. Restart your browser and sign in to SendPro Enterprise.
  4. Process your stamp print.


UPDATED: July 18, 2023