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"1000505 Country Code must be 2 letters" message when printing stamps in SendPro Enterprise

This error message may indicate possible data corruption in the web browser.
Products affected: SendPro® Enterprise

Issue

When trying to print stamps in the Stamp App, the message "Package 1 has failed validation. Error message from PB Shipping API: 1000505Country Code must be 2 letters." appears.

Cause

There may be data corruption in the web browser.

Resolution

  1. In the Stamps app, select Help > Clear Local Storage.
  2. Sign out of SendPro Enterprise and close your browser.
  3. Restart your browser and sign in to SendPro Enterprise.
  4. Process your stamp print.

If you need further assistance, please contact us.

UPDATED: October 12, 2022