Installing PitneyShip Cube on a Windows PC

These instructions will guide you through a first-time installation of your PitneyShip Cube on a Windows PC.

1. Opening the box and unpacking
2. Logging in to your PitneyShip account
3. Connecting your PitneyShip Cube
4. Performing a test print

Opening the box and unpacking

1. Unpack the device and remove the protective scale spacers.
   
2. Feed the label roll into the slot.
   1. Open the label roll cover.
      
   2. Remove the protective sheet and the tape from the label roll.
      
   3. Feed the label roll over the top of the black roller and out through the slot. Do not feed the label roll under the black roller. This will cause the label roll to jam.
      
3. Connect the device to a power source and press the power button. The LED will light up orange and flash white until your PitneyShip Cube is connected.
   
4. Set up and complete installation using PitneyShip.

Logging in to your PitneyShip account

If you are a new PitneyShip user, you will need to create an account before logging in to PitneyShip. If you are an existing PitneyShip user, follow the instructions for logging in to PitneyShip.

• Creating a PitneyShip account
• Logging in to your PitneyShip account

Creating a PitneyShip account

1. Go to cube.pitneybowes.com.
2. Click Get Started.
3. Enter your email address, then click Next.
4. The system will recognize you as a new PitneyShip user. Review the 30-day trial, then click Next.
5. Select your PitneyShip plan and click Next.
6. Fill in your account details.
7. Fill in your legal business name. If you do not have a legal business name, tap the I am the sole proprietor without a legal business name check box.
   
8. Fill in your business address fields.
9. Click Create Account.
10. Your PitneyShip account creation is complete. Click Next to set up your PitneyShip Cube.

Logging in to your PitneyShip account

1. Go to cube.pitneybowes.com.
2. Click Sign in. You will be redirected to the login screen.
3. Enter your email address and password, and click Sign In.
4. Click on Get Started to begin your PitneyShip Cube installation.

Connecting your PitneyShip Cube

Your PitneyShip Cube can be connected through a wired connection using the provided USB cable or through a wireless connection using Wi-Fi.

• Wired Connection (USB)
• Wireless Connection (Wi-Fi)

Wired Connection (USB)

1. Connect the USB cable to your printer and your PC.
   
   
2. When asked, "How do you want to connect your PitneyShip Cube?" select With USB.
3. Review the Before installing prompt and click Next.
   
4. Click Download PitneyShip Cube Driver.
   1. Once the download is complete, go to your Downloads folder or your designated page for downloads and double-click the PB_Printer_and_Scale_driver.exe file. This will open the installer. If you are unable to find the file, click downloading again.
   2. Review the license agreement, select "I accept the terms in the license agreement," and click Next.
   3. Click Finish to start the installation process. The Seagull Driver Wizard will open.
   4. Select Install Print Drivers and click Next.
   5. Select USB and click Next.
   6. Select Install a driver for a Plug and Play printer and click Next.
   7. Click Next.
   8. Click Finish.
   9. Once the installation is complete, click Close.
5. Once the driver is installed, go to Printers and Scanners on your computer. Click Yes to confirm that your PitneyShip Cube has been added to your printer list.
6. Click Download DeviceHub.
   1. Once the download is complete, go to your Downloads folder or your designated page for downloads and double-click the DeviceHubXX.XX.X.exe file. This will open the installer.
   2. Click Install.
   3. Once the installation is complete, click Finish to close the installer.
   4. On your computer, check the Systems tray at the bottom of your desktop and find the DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
   5. Click Activate DeviceHub. A new tab will open.
   6. Once DeviceHub activation is successful, close the tab.
7. Click Continue PitneyShip Cube Setup.
8. Confirm your location and click Next.

Wireless Connection (Wi-Fi)

1. When asked, "How do you want to connect your PitneyShip Cube?" select With wi-fi.
2. If you have previously connected your PitneyShip Cube to your phone, click Yes. If you have not connected your PitneyShip Cube to your phone, click No. You must connect your PitneyShip Cube to your phone before you can connect it wirelessly to your computer. To connect your PitneyShip Cube to your phone: 
   1. Download the PitneyShip mobile app. Scan the QR code below, or search for PitneyShip -Ship and Track in your app store.
      
   2. Log in using your PitneyShip account email and password.
   3. On the home page, tap Connect now.
      
   4. Tap Yes if your PitneyShip Cube has a slow blinking light. If your PitneyShip Cube has a fast blinking light or is showing a different LED color, tap No.
   5. Review the app permissions and tap Next.
   6. Tap Join to connect the PitneyShip mobile app to the PitneyShip Cube Wi-Fi network.
   7. Select your Wi-Fi network and enter your Wi-Fi password. If you do not see a list of Wi-Fi networks, tap Refresh list and select your Wi-Fi network.
   8. Your PitneyShip Cube is now connected to your network. Tap Next.
   9. Close the PitneyShip mobile app and return to your computer to continue the installation.
   10. Click Next.
3. Review the Before installing prompt and click Next.
   
4. Click Download PitneyShip Cube Driver.
5. Once the download is complete, go to your Downloads folder or your designated page for downloads and double-click the NetworkAutoInstaller.exe file. This will open the installer.
6. Click Yes on the User account control permissions pop-up.
7. Select the installation location and click Next. The installation will start.
8. The Pitney Bowes NetworkAutoInstaller will open. Click Search.
   
9. Select Pitney Bowes Printer and Scale and click Install.
10. Once the installation is complete, you will see the driver name updated to Pitney Bowes Printer and Scale. Click Close to complete the installation.
11. Go to Printers and Scanners on your computer. Click Yes to confirm that your PitneyShip Cube has been added to your printer list.
12. Click Download DeviceHub.
    1. Once the download is complete, go to your Downloads folder or your designated page for downloads and double-click the DeviceHubXX.XX.X.exe file. This will open the installer.
    2. Click Install.
    3. Once the installation is complete, click Finish to close the installer.
13. On your computer, check the Systems tray at the bottom of your desktop and find the DeviceHub icon. Click Yes to confirm that DeviceHub was successfully installed.
14. Click Activate DeviceHub. A new tab will open.
15. Once DeviceHub activation is successful, close the tab.
16. Click Continue PitneyShip Cube Setup.
17. Confirm your location and click Next.

Performing a test print

1. Click Print to perform a test print.
2. Tap No if the test print was unsuccessful. Then, tap Print Again. If the second test print was unsuccessful, please chat with us for further assistance.
3. Tap Yes if your test print was successful.
4. Tap Get Started. PitneyShip will now set up your experience. This could take a few minutes to complete.

Your PitneyShip Cube setup is now complete.

Related topics

• Creating a domestic shipping label PitneyShip
• Refilling postage in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
• Installing PitneyShip Cube on a mobile device using the PitneyShip mobile app
• Installing PitneyShip Cube on a Mac