Unable to weigh a package using the PitneyShip Cube with PitneyShip

Learn how to resolve package weight not showing up in PitneyShip using the PitneyShip Cube.
Products Affected: PitneyShip™ Cube, PitneyShip™


Package weight is not showing up in PitneyShip when weighing a package while using the PitneyShip Cube.


  • Your PitneyShip Cube may not be on.
  • DeviceHub may not be connected.
  • The scale needs to be zeroed.


Try these solutions in order:

Solution 1: Verify the printer is plugged in and turned on

  1. Check the device and make sure the power cord is connected to the PitneyShip Cube and is plugged into a power source.
    Connecting to power source
  2. Make sure that your printer is turned on. The LED on the front of the PitneyShip Cube will be solid white. If the printer is off, press the power button.

Solution 2: Verify the printer is connected via USB Cable

Connect the USB cable to your printer and your PC.
Note: Wireless connection is not supported when connecting to a desktop device.
Connecting the USB cable to the printer

Solution 3: Verify that DeviceHub is connected

  1. From PitneyShip, click the gear icon in the upper right-hand corner.
  2. Click My Devices.
  3. On the My Devices page, check that your PitneyShip Cube is online. There should be a green check mark next to your PitneyShip Cube.

Solution 4: Activate DeviceHub

  1. On the My Devices page, click Activate DeviceHub. A new tab will open.
  2. Once DeviceHub is registered successfully, click Close.
  3. On the My Devices page, click Refresh.

Solution 5: Zero the scale

  1. Click the gear icon to access settings.
  2. Select My Devices.
  3. Locate Pitney Bowes Printer and Scale.
  4. Click on zero scale arrow.

The scale will now zero out the weight.

Your PitneyShip Cube should now be online and ready to weigh your package.

If you need further assistance, please contact us.


UPDATED: February 17, 2023