Creating a multi-piece shipment in PitneyShip Pro or PitneyShip Enterprise

When shipping with certain carriers, you can create multi-piece shipment to ship multiple packages of different sizes and weights to the same recipient using the same service. A separate shipping label with a tracking number will be printed for each package, and there will also be one master tracking number for the entire shipment.

The number of packages that can be shipped this way varies by carrier.

USPS does not support multi-piece shipments.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

1. On the Shipping Labels tab, select Create Shipping Labels, or from the Shipping & Mailing menu, select Create Shipping Label.
2. If you need to change the sender address, select the address under Sender in the upper left and select one of the following options:
   • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
   • To enter a new sender address, select Add new sender address, enter the address, and select Done.
   • To select a different sender address from your address book, select View all senders and select the desired address.
3. Enter the recipient address, or select the address book icon to select an address from the address book.
   • If the recipient address is a residential address, check the Residential box below the address.
4. To send tracking and delivery emails to the sender or recipient, select the desired boxes under Email the tracking number and Email when the shipment is delivered. To send tracking and delivery emails to addresses other then the sender or recipient, enter the email addresses in the Additional Emails boxes.
5. Select Multi-Piece.
   
6. Select the package type from the Packaging Type menu.
7. Enter the dimensions and weight of the first item.
8. If you are shipping with USPS and your package contains hazardous materials, select Does this parcel contain anything potentially Hazardous?.
9. If your package contains only documents and you are using UPS, FedEx, or DHL Express, select Contains Documents only.
   • If you select this, the Export Type will be set to Documents, the Description will be Documents only, the AES Exemption will be set to Value of each class of goods is $2,500 or less, and the Commercial Invoice will not be printed. For DHL Express, it will automatically fill in the Terms of Sale and select the Express Worldwide Doc service.
10. Select Select Rates and Services.
11. Select the service you wish to use and select Choose Service.
12. To add another package with different weight or dimensions, select the Add icon, enter the package dimensions and weight, and select Rate Shipment.
    
13. To add another package with the exact same dimensions and weight of the one that is currently selected, select the Clone icon and enter the number of duplicate packages you wish to create. If you wish to include the same extra services for the cloned package, check the Clone applying extra services box.
    
14. Use the arrows to scroll through the packages in the shipment.
    
15. To delete the currently-selected package, select the Delete icon.
    
16. To see the full list of packages in the shipment, select the List icon.
    
17. To add extra services to a package, select the Add Extra Service button. (If you wish to add the same extra services to all packages in the shipment, then it does not matter which package you have selected.)
18. Select the desired services:
    • The Package Services tab contains services that apply to individual packages. Select the service, then select either Apply service to the current package or Apply service to all the packages.
    • The Shipment Services tab contains services that apply to the entire shipment.
    
19. When finished choosing extra services, select Save.
20. Under Package Contents, select + Add Package Contents.
    1. Select either All packages have the same contents or Packages have different contents.
    2. Enter a description of the contents in the Package Contents field. if you selected Packages have different contents, select the package on the left, then enter the contents.
    3. Click OK.
21. If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    
22. (Optional) Enter References and Notes as needed.
    • Memo/Reference: The contents of this field will print on the shipping label and be included in the tracking notification email. It is limited to 30-40 characters depending on the carrier. It will appear in your history. For UPS and FedEx, this field is also sent to the carrier and will appear on your carrier invoice.
    • Select More Reference Options to access these additional fields.
      
      • Reference Two: For FedEx, this field is called Department and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
      • Reference Three:  For FedEx, this field is called Invoice and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
      • Reference Four: For FedEx, this field is called PO# and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
      • Shipper Ref: This field may be used for anything up to 40 characters. It will appear in your history.
      • Transportation Ref: This field may be used for anything up to 40 characters. It will appear in your history.
      • Shipping Notes: This field can contain any notes about the shipment up to 500 characters (255 for FedEx) and will be included in the tracking notification email. It will appear in your history.
23. To print the label using the default printer settings, select Print Shipping Label. To print the label using different printer settings, select Print Options.
    1. Select the items to print. Uncheck the boxes for any items that you do not want to print.
    2. Select the Printer, Print Size, and Format if applicable.
    3. (Optional) To print a test label, select Print Sample.
    4. To print the label, select Print.
    5. To email the label instead of printing it, select Email, enter the email address, and select Pay and Send Email.
       Important: Emailed labels expire after 1 day.

Multi-piece shipment history

In the history, multi-piece shipments will show the master tracking number for the entire shipment at the top [1], with the tracking numbers for each box below it [2]. Select the All items summary at the top [1] to view the tracking number and information about the entire shipment. Select the individual packages below [2] to view the tracking number and information about that specific package.