# "Process Failed: Folder Capture" message in PlanetPress

The message "Process Failed: Folder Capture" means that the file may still be open or in use by another user, or a security scan may be accessing the file.
Products affected: PlanetPress®

## Issue

The message "Process Failed: Folder Capture" appears.

## Cause

The file may still be open or may be in use by another user, or a security scan may be accessing the file at the same time as PlanetPress.

## Resolution

1. Make sure that the file is closed and try again.
2. If the issue recurs when the file is closed, or if the issue occurs randomly, check if a security scan (such as a virus scanner) is causing the issue:
1. In Windows Explorer, go to C:\ProgramData\Objectif Lune\PlanetPress Workflow 8\PlanetPress Watch\Log.
2. Open the log file ppw*.log with the same date as the error date.
3. Search for the text A call to an OS function failed.
4. If the text is found, exclude the following folders from security scan applications:
• C:\pbCCMData (This path can be on a different drive)
• C:\pbCCMExec (This path can be on a different drive)
• C:\ProgramData\Objectif Lune
• C:\Program Files (x86)\Objectif Lune
• C:\Program Files (x86)\Common Files\Objectif Lune
• C:\Program Files\Objectif Lune