Frequent envelope jams on the SendPro MailCenter 2000

If you experience envelope jams on your SendPro® MailCenter 2000, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.
Products affected: SendPro® MailCenter 2000

Issue

Recurring or frequent envelope jamming.

Cause

  • Dirt or residue on the transport deck
  • Incorrect envelope thickness setting
  • Incorrect mail preparation

Resolution

If you experience envelope jams on your system, follow the steps here to clear the jam and perform the recommended maintenance operations to prevent further jams.

  1. Clear the envelope jam
  2. Inspect and clean the feed deck
  3. Adjust the thickness and width settings
  4. Prepare the envelopes for the feeder

Clear the envelope jam

  1. Lift the (a) feed cover and the (b) printer cover and locate the jammed mailpiece(c).
    2000_covers_up
  2. Prepare the envelopes for the feed deck.
    2000_remove_env
  3. Pull the top release lever up and to the right.
    2000_top_rel_lever_up
  4. Lift up on the lower release lever with one hand and remove the envelope with the other.
    2000_rel-rem-envel

Inspect and clean the feeder

  1. Examine the sealer roller for dirt and residue.
    2000_sealer_roller_dirt
  2. Fill a water-spray bottle and spray water on a lint free cloth.
    500_spray_bottle_cloth
  3. Wipe any dirt or residue off the sealer roller and then close the top release lever and lock it in place.
    2000_wipe_close_roller_
  4. Lift up on the (a) W-O-W transport release lever and the (b) printer transport release lever and remove any envelopes from the (c) W-O-W and (d) printer decks.
    2000_clear_WOW_prnt_decks
  5. Using another damp lint-free cloth clean the (a) printer entrance roller. Use the cloth to wipe down the W-O-W and printer decks.
    2000_print_ent_roller_wipe

Adjust the thickness and width settings

  1. Set the thickness adjustment knob.
    500_thick_adj_knob
    •  For thicker mailpieces that are greater than 0.375 inches to the maximum of 0.625 inches thick, use a setting of 2.
      500_thick_env_1_2For postcards and mailpieces that are 0.007 inches to 0.375 inchesthick, use a setting of 1.
  2. Close the feed and printer covers.
  3. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1/16 inch.
    500_side_guide_space

Prepare the envelopes for the feed deck.

  1. Prepare the envelopes for the feed deck.
    1. Make sure all the envelopes are the same size for a mail run.
    2. Align the stack of envelopes by tapping the stack on a flat surface.
      500_align_env_stack
    3. Fan the envelope stack.
      500_fan_env_stack
    4. Shingle the stack (slant as shown).
      500_shingle_env
    5. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high.
      500_stacked_yes_no

If you need further assistance, please contact us.

UPDATED: January 17, 2023