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Scale shows the wrong weight in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If the scale shows the wrong weight, the scale needs to be zeroed.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

The scale shows the wrong weight.

Cause

The scale needs to be zeroed.

Resolution

  1. If your scale has a Zero button, click it.
  2. If your scale does not have a Zero button:
    1. Select Settings > Printers & Scales.
    2. Select the Set scale to zero button next to your scale.
      Set scale to zero button

Note: The PitneyShip Cube should be placed on a flat, level surface that does not contain any other objects that cause vibration. Vibrations from objects such as fans may affect the accuracy of the scale.

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UPDATED: November 04, 2026