Scale shows the wrong weight in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
If the scale shows the wrong weight, the scale needs to be zeroed.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise
The scale shows the wrong weight.
The scale needs to be zeroed.
- If your scale has a Zero button, click it.
- If your scale does not have a Zero button:
- Select Settings > My Devices.
- Select the Set scale to zero button next to your scale.
UPDATED: November 10, 2023