Scale shows the wrong weight in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If the scale shows the wrong weight, the scale needs to be zeroed.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise


The scale shows the wrong weight.


The scale needs to be zeroed.


  1. If your scale has a Zero button, click it.
  2. If your scale does not have a Zero button:
    1. Select Settings > My Devices.
    2. Select the Set scale to zero button next to your scale.
The PitneyShip Cube should be placed on a flat, level surface that does not contain any other objects that cause vibration. Vibrations from objects such as fans may affect the accuracy of the scale.

UPDATED: May 09, 2024