Replacing a printhead on the SendPro MailCenter

Try replacing your printhead to improve print quality.

1. Select Settings under Mailing on the Home screen.
2. Select Hardware.
3. Select Printer.
4. Select the printhead tab.
5. Select the Install new... button.
6. Wait for the print carriage to be prepared and moved forward. This process may take a minute.
7. Once the print carriage has moved forward, open the printer cover.
   
8. Open the blue printhead cover.
   
9. Lift the blue printhead handle up to a vertical position and then lift the printhead straight up and out.
   
10. Remove the new printhead from its packaging.
11. Shake the printhead three times.
12. Insert the new printhead.
    • The printhead contact must be facing toward the front of the mailing system.
    • During installation, only apply pressure to the center of the printhead.
      
      
13. Make sure the blue handle is down.
    
14. Close the printer cover. The system will begin to prepare the printhead. This process may take several minutes.
15. Once the printhead preparation is complete, you will be prompted to print a test sample on an envelope or tape.
16. Select Start or Tape to print the test pattern.
17. Check the test sample. If the lines are solid and unbroken, the sample is acceptable.
18. Select Image is OK - Done.
19. Press Home to return to the Home screen