Steady orange power light on the PitneyShip Cube
Learn how to resolve the steady orange power light on the PitneyShip Cube.
Products Affected: PitneyShip™ Cube
A steady orange power light on the PitneyShip Cube can prevent printing from PitneyShip or PitneyShip Pro.
The PitneyShip Cube may not be closed properly, or the label roll may not be threaded correctly.
If your PitneyShip Cube has an orange power light, try these solutions in order.
Solution 1: Close the label roll cover
Ensure that the label roll cover is closed tightly by firmly pressing down on each corner of the cover. The cover should audibly click shut, and the power button will have a white LED.
If the issue is not resolved, try solution 2.
Solution 2: Reset the label roll
- Open the PitneyShip Cube label roll cover.
- Feed the label roll so it is a ¼ inch out of the printer.
- Close the cover firmly. The cover should audibly click shut, and the power button will have a white LED.
If you need further assistance, please contact us.
UPDATED: February 22, 2023