Setting up a proxy server for DeviceHub in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

If your organization uses a proxy server, you need to set it up in DeviceHub.

If DeviceHub is unable to access the internet, it will ask if you want to configure a proxy server. If your proxy server changes, you can update the settings in DeviceHub manually.

DeviceHub supports the following authentication methods

• Basic Authentication
• None
• Negotiate Authentication (Kerberos) for Windows only

1. If DeviceHub is unable to access the internet, you will see this message. Select Configure Proxy Server.
   
2. If you are not prompted, but need to add or change your proxy server settings, right-click on the DH (DeviceHub) icon in the system tray (small icons near the clock) and select Configure Proxy Server.
   
3. In the HTTP/HTTPS field, enter your proxy server information according to the authentication method you use. Contact your IT department to obtain this information if needed.
   • Basic Authentication: For basic authentication you must include the username and password in the proxy server URL, formatted as either http://{username}:{password}@{domain}:{port} or https://{username}:{password}@{domain}:{port}.
     
   • None: Enter either http://proxy.server.url:portnumber or https://proxy.server.url:portnumber.
     
   • Negotiate Authentication/Kerberos (Windows only):
     1. Enter either http://proxy.server.url:portnumber or https://proxy.server.url:portnumber.
     2. Check the Negotiate Authentication required box. DeviceHub will copy the proxy settings from the operating system if available.
        Note: When the proxy settings are changed, DeviceHub will try to connect to the internet again. If the settings are incorrect, DeviceHub will close.
        
4. Select OK.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.