Supplies return policy

Learn about the Supplies Return Policy for rules and guidelines around returning Pitney Bowes supplies purchases, by product type.

We will refund eligible returns using the original payment method for the supply. Customers are responsible for shipping and handling costs unless the return is due to a defective supply or an incorrect shipment by Pitney Bowes.

Eligibility requirements

General Supply Returns:

(Examples: postage meter ink, postage tape, E-Z Seal® Sealing Solution, etc.)

We will refund unused and unopened supplies returned in resalable condition within 30 days of the purchase date, with the following exceptions:

Defective supplies

We will refund the price paid for defective supplies returned within 6 months of the purchase date.

Equipment Upgrade

If Pitney Bowes upgrades your equipment, we will refund unused or unopened supplies for the replaced equipment returned in resalable condition within 6 months of the purchase date.

797-0 mailstation™ & 797-M mailstation2™ Ink Cartridges

Due to new USPS technology requirements, mailstation™ & mailstation2™ meters will be decertified in June 2024. Mailstation and mailstation2 ink cartridges (reorder numbers 797-0 & 797-M) are incompatible with the latest generation of Pitney Bowes devices that meet the new USPS requirements. Returns for these items will not be accepted after June 30, 2024, regardless of purchase date.

Returns of Ink & Toner Cartridges for Printers, Copiers, and Fax Machines

We will reimburse the price paid for Original Equipment Manufacturers (OEM) ink and toner cartridges for printers, copiers and fax machines and associated Pitney Bowes brand-compatible versions of these products received back in resalable condition (unused/unopened) within 30 days of the purchase date.

See Return instructions for ink and supplies to start a return order.

Supplies return policy effective December 31, 2023

UPDATED: December 23, 2024