Supply Return Policy
Learn about the Supply Return Policy for rules and guidelines around returning Pitney Bowes supplies purchases.
Meter, Mailing, and Shipping Consumable Returns
(Examples: meter ink, postage tape, E-Z Seal Solution, etc.)
(Examples: meter ink, postage tape, E-Z Seal Solution, etc.)
We will reimburse the price paid for products received back in resalable condition (unused/unopened) within 30 days of the purchase date unless the return is due to a defect in the product, in which event we will reimburse the price paid for products received back within six months of the purchase date. In the event of an equipment upgrade, we will reimburse the price paid for unused or unopened supplies received back in resalable condition within six months of the purchase date. All reimbursements will be applied to the original method of payment for the product. Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.
Printers, Copiers, and Fax Machines Ink & Toner Returns
We will reimburse the price paid for Original Equipment Manufacturers (OEM) and/or associated Pitney Bowes Brand Compatible versions of these products received back in resalable condition (unused/unopened) within 30 days of the purchase date. All reimbursements will be applied to the original method of payment for the product. Shipping and handling charges associated with the product (original order and return package) are the responsibility of the customer and will not be reimbursed unless the return is due to a damaged or defective product or as a result of an incorrect shipment on our part.
See Return instructions for ink and supplies to start a return order.
UPDATED: June 27, 2023