Scan button on C200 CubeTape for SendPro Enterprise sticks

If the scan button on the C200 CubeTape sticks, contact us for a replacement.
Products affected: SendPro® Enterprise


The scan button on the C200 CubeTape feels tight and often sticks, leading to symptoms including but not limited to:

  • Loss of connection to the USB dongle
  • Resetting of the wireless configuration
  • Device configuration errors


A tight scan button fit has been discovered in a small percentage of C200 CubeTape devices.


The device needs to be replaced. Please chat with us to begin the process.

UPDATED: August 02, 2023