Your accounting report is blank on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If your postage accounting reports are blank, check that the reporting period is correct, and that you have a good network connection on your SendPro C Lite, SendPro C, SendPro+ and SendPro C Auto.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)


Your accounting report is blank.


Your report may be blank because of:

  • No data – The most common reason for a blank report is that no mail has been run in the current period. Reports will default to running on the current period so on the first day (for example, the 1st of the month) the reports will be blank if you haven’t run mail yet.
  • Weak internet connection – Account reports are built in the cloud, and you need a stable internet connection to get the reports.


Solution 1: Select the correct reporting period

  1. Tap SendPro Apps on the Home screen.
  2. Tap Manage Accounts.
  3. Tap Reports.
  4. Tap Report Period and set the time range for your reports.
  5. Rerun your report.

If you still get a blank report, continue to Solution 2.

Solution 2: Check your connection

Refer to the article that applies to your connection:

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you need further assistance, please chat with us.  

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UPDATED: August 25, 2023