JZ22 (ZD621) printer prints partial cut-off shipping labels in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Learn how to resolve partial cut-off shipping labels for the JZ22 (ZD621) printer.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise


Partial or cut-off labels are generated using the JZ22 (ZD621) label printer.


Paper size needs to be changed to print 4x6 labels.


The default paper size for the JZ22 (ZD621) printer is 4x3 or 3x2 and needs to be changed to print a 4x6 label.

  1. On your computer, open the Control Panel.
  2. Click View devices & printers.
  3. Right-click on ZDesigner ZD621-203dpi ZPL.
  4. Click Printing Preferences.
  5. Change the Media Settings to the following:
    • Width: 4"
    • Height: 6"
  6. Click OK.

UPDATED: November 07, 2023