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"Invalid email format" message appears when registering for Your Account

This error message displays when the email being used to register for a Your Account portal has been entered incorrectly.

Issue

The error message "Invalid email format" appears when registering for a Your Account profile. 

Cause 

The email you are using to register is not a valid email address. 

Resolution

  1. Ensure the email was entered correctly. 
  2. Confirm the email you are using is valid and you can access the inbox. 

UPDATED: April 08, 2025