"Account is not valid" message displays when registering for Your Account
Steps on how to resolve the error message "Account is not valid" when registering for Your Account.
Issue
The error message "Account is not valid" displays when registering for the Your Account portal.
Cause
The account number you have entered is incorrect or the account is no longer active.
Resolution
Confirm the account number you entered is correct. If the account number is correct, please chat with us.
UPDATED: July 17, 2024